German-Speaking Community Service Specialist - Porto, Portugal

📍 Location: Porto, Portugal
🗣️ Languages: Native German + English B2
💼 Work model: Full-time | On-site
📅 Training start: 30 November 2026
👥 1 position available

About the role

We are looking for a German-speaking Community Specialist to support an international beauty and cosmetics brand.

You will engage with consumers across social media platforms, respond to comments and messages, moderate online communities and help maintain a positive brand reputation.

Your responsibilities

Respond to comments and direct messages across social media platforms

Engage with consumers in a helpful and personalised way

Moderate and manage online communities

Identify trends and relevant conversations on social media

Escalate sensitive or complex cases when necessary

Monitor and report on community interactions

What we're looking for

Native-level German

English at B2 level or higher

Experience managing social media communities or a strong personal social media presence with a significant follower base and content creation experience

Excellent written communication skills

Empathy and a customer-focused attitude

Good IT skills and confidence using digital tools

Availability to work shifts, including weekends

Working conditions

Full-time, 40 hours per week

Shifts between 08:00 and 20:00, Monday to Sunday

On-site in Porto

Training: approximately 15 working days, in English

Compensation

Based on 22 working days:

Without TP apartment: €1,121 gross base salary + holiday and Christmas allowances paid monthly + €7 meal allowance per working day

With TP apartment: €805 gross base salary + €200 apartment benefit-in-kind + holiday and Christmas allowances paid monthly + €7 meal allowance per working day

Productivity bonus: €150/month, subject to performance and attendance criteria; not guaranteed

The example total monthly cash compensation before tax is €1,611.84 without an apartment or €1,243.16 with an apartment. The apartment benefit is additional non-cash compensation.

EU citizenship OR valid working rights in Portugal are required.

By applying, you acknowledge that your personal data may be processed by me for recruitment purposes and, where relevant, shared with our clients in connection with suitable job opportunities, in accordance with the GDPR (EU) 2016/679 and applicable Portuguese law. You may request access, correction or deletion of your data, and withdraw any consent given at any time.